Recommendations
Eastern Health has done something that is important, timely, and brave, in entering into a partnership with patients to assess the state of cultural safety in its organization.
In terms of access to health care by refugee newcomers, there is a need for leadership, structured program and policy development, consistency and communication of practice, and direction and support for health care providers.
In terms of Indigenous patients receiving care at Eastern Health, the Aboriginal Patient Navigator Program is by all accounts stellar. However, at the same time, the experiences of patients are strongly of being marginalized by, and having mistrust in, the health care system in general. As this mistrust relates to a pan-provincial experience of being resettled to receive care in the St. John’s region, some of the solutions will need to include pan-provincial strategies.
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Recommendations for improvement within EH fall into five key areas of concern: (1) create an obvious governance and leadership structure; (2) educate health care providers; (3) carefully consider the vision for refugee patient navigation; (4) provide sufficient professional interpretation throughout the Eastern Health region; and (5) promote an organizational culture of cultural safety by emphasizing cultural humility and relations of power.
This section's pages list these recommendations, but for details please see the full report.
Recommendations (Click the below links to navigate the pages):
➤ Create An Obvious Governance And Leadership Structure
➤ Educate Health Care Providers
➤ Carefully Consider The Vision For Refugee Patient Navigation
➤ Provide Sufficient Professional Interpretation Throughout The Eastern Health Region